How-to guide
Utility bill scams
A caller says your power will be cut in 30 minutes for an overdue bill unless you pay right now — usually by gift card or prepaid card. Real utilities don't operate that way.
Signs of a utility scam
- Threats of immediate disconnection unless you pay within the hour.
- Demands for payment by gift card, prepaid card, or crypto.
- A call or text out of the blue, sometimes spoofing the utility's number.
- Pressure not to hang up or check.
How to verify
Hang up and call the number on your actual bill. Utilities give written notice before any disconnection and never demand gift cards. Run a suspicious text through Scam Doctor first.
Frequently asked questions
Will my utility company really shut off power in 30 minutes?
No. Utilities are required to give written notice before disconnection and won't demand instant payment by gift card. That urgency is the scam.
How do I check a utility bill call?
Hang up and call the number printed on your official bill — not the number that called you.