Scam alert
The Amazon refund scam going around
An unexpected Amazon "refund" sounds like good news — which is exactly why this scam works. The message or call about money owed to you is bait to get your card or account details.
How it works
- A text, email, or call says you're owed a refund for an order or a cancelled "Prime" charge.
- To "process" it, you're asked to confirm card details, log in via a link, or install remote-access software.
- The link leads to a fake Amazon login that steals your password.
What to do
Amazon issues refunds to your original payment method automatically — it never needs your card number or remote access. Check your orders only in the official Amazon app. Paste the message into Scam Doctor if unsure.
Frequently asked questions
Does Amazon call about refunds?
No. Amazon processes refunds automatically to your original payment method and won't call asking for card details or remote access. Treat such calls as scams.
I clicked an Amazon refund link — what now?
Don't enter details. If you already did, change your Amazon password, enable 2FA, and contact your bank if you shared card information.